The other day he talked about the messages that people send by their actions.
I'm increasingly coming to the conclusion that there are really only two attitudes that people bring to work with them. Either they park right out front [e.g., in spots that should be reserved for customers], or they park down the street in order to send a signal to their staff, their customers and themselves. (Read more.)I don't think this is a just a work thing. I was just talking to a colleague about the underlying anger that's so pervasive in society. Where are all the Mr./Ms. Crabbypants coming from? OK, everyone has bad days but it does seem that incivility is the norm. Is the world increasingly joyless? These questions have been occupying my mind for quite awhile. I keep digging for the "why" but I'm not getting anywhere.
Info in italics is mine to clarify the context.
Here's a little experiment. The next time you're at a store or a restaurant, really acknowledge the employee with whom you interact. Say "Hello," smile and ask how they are doing (say it like you mean it). Then watch their reaction. It might be the first time all day that someone has treated them like a human being.
When I think of joy I think of the Dalai Lama and Archbishop Desmond Tutu. Look at those faces. They are imbued with joy. Have their lives been traumatic and difficult? Yes. But they still find joy. When I was in South Africa, I heard Archbishop Tutu speak. He laughs often and when he does the laugh comes from his toes.